Welcome to the May Dugan Center



As we review the service statistics for 2015, it is truly a heartwarming feeling to know how the May Dugan Center continues to help thousands of people from year to year. This past year was another year of significant growth. We saw an increase in the number of clients served in all five of our core programs as well as our budget and revenue from all of our funding streams. When growth occurs, we also take on additional responsibilities and expenses.

In 2009 when we decided to move forward and seek an accreditation status, we realized that it would take several years for the counseling and case management program to generate enough funds to sustain itself. 2015 was our second full year of billing for our eligible units of service and we exceeded our revenue goal by 10%, and a 78% increase in our revenue generation since 2014. However, without the support from local foundations and other funding sources, the department would still not be in a financial position to cover all expenses. Support from the Cleveland Foundation and the Community West Foundation is a solid investment in the people and communities that we serve.

In November 2012, we received notification from CARF International that we were awarded an accreditation status. Since then, our operating budget has increased from slightly under $1 million to nearly $1.6 million in 2016. This accounts for over a 78% increase in such a short period of time. Our staff has also increased from 19 employees (2012) to 29 full and part-time employees in 2016. In the fall of 2015, we received notification from the State of Ohio Attorney General’s Office that a grant award in the amount of $159,000 was approved from the Victims of Crime Act (VOCA). This award enabled us to hire a full-time intake specialist and to help with the integration of the Education and Counseling programs.

The Counseling & Case Management department had a 28% increase in the total number of clients served and the Food Distribution program had a 23% increase over the previous year. The Education & Resource Center successfully provided programming to 250 individuals. We are also pleased to report that our support from foundations and government contracts had an increase of 30% over the previous year. Through the generosity of an anonymous donor and a trust fund, we were able to exceed our combined fundraising goals. However, support from the corporate community continues to lag.

We are sincerely grateful to our individual donors, foundations, government partners, volunteers, board members and the growing list of collaborating community partner agencies. With your support, we are able to fulfill our mission “to help people enrich and advance their lives and communities.”


Rick A. Kemm, MNO
Executive Director








Click on the Link Below to View our 2014-2016 Strategic Plan! 


2014 to 2016 Strategic Plan




Rick A. Kemm, MNO
216-631-5800 ext 102