On behalf of the May Dugan Center Board of Directors, Staff and Clients we serve, we greatly appreciate and thank you for pledging your financial support to our 2014 Annual Appeal! The generosity of individuals, families, businesses, and churches has enabled the May Dugan Center to help serve the most disadvantaged members in our near west side communities for 45 years!

The May Dugan Center awarded CARF Accreditation

Cleveland, OhioAugust 27, 2014— CARF International announced that the May Dugan Center has received accreditation for its Counseling and Community Services Department. This is the first 3 year accreditation that the international accrediting body, CARF, has awarded to the center.
This accreditation covers the service areas of Case Management/Services Coordination: Mental Health (Adults), Outpatient Treatment: Mental Health (Adults) Outpatient Treatment: Mental Health (Children and Adolescents) Prevention: Mental Health (Adults) Prevention: Mental Health (Children and Adolescents) Services Coordination

The Counseling and Community Services Department will provide the foundation for expanding the capacity and capability of May Dugan Center’s mental health programming. Services are offered in English and Spanish. “This is a significant accomplishment for the May Dugan Center”, said Rick Kemm, Executive Director. “This will enable May Dugan to help meet the growing needs of individuals who are experiencing behavioral health issues. We are also most grateful for the hard work and support of our Board of Directors and Staff, along with the generous support of the Cleveland Foundation, Community West Foundation, and Mt. Sinai Healthcare Foundation for investing their support toward the accreditation process.


This accreditation decision is awarded to organizations who demonstrate that the persons served are benefiting from the services. An organization receiving Accreditation has put itself through a rigorous peer review process and has demonstrated to a team of surveyors during an on-site visit that it is committed to conforming to CARF’s accreditation conditions and standards. Furthermore, an organization accredited for one year shows progress toward conformance to the commission’s standards and is commended in its quest for quality programs and services.


Welcome to the May Dugan Center

A message from our Executive Director:  

This year the May Dugan Center will celebrate 45 years of service to residents in the Near West Side and surrounding neighborhoods. May Dugan is a product of the “War on Poverty,” which celebrated 50 years this past January. For the past five and a half years I have had the honor to serve in the capacity of Executive Director and it has certainly been rewarding but very challenging throughout a struggling economy.

With scarce resources and an increase in the number of clients seeking assistance, my staff and members of the Board of Directors had to carefully develop strategies for sustainability purposes. In 2010 at the annual Board and Staff Retreat, it was recommended to move forward with an accreditation status that would enable May Dugan to bill for our eligible units of service. For the past 44 years we have been providing counseling and case management but were never in the position to bill Medicaid, Medicare or private insurance companies.

It wasn’t an easy task to earn our accreditation status, but with the support from the Cleveland Foundation we were able to bring on a consultant to guide us through the development of over 100 policies and procedures that are required in order to be compliant with accreditation standards. Seven months from the time we started working with our consultant, we received accreditation from CARF International (Commission on Accreditation for Rehabilitation Facilities). This enabled us to apply and successfully receive certification from Ohio Department of Mental Health & Addiction Services. Today we can bill Medicaid, Medical Mutual, Aetna and have an application pending with Medicare.

With the generosity of the Community West Foundation and the Mt. Sinai Health Care Foundation, we were able to bring additional therapists on board to help build our caseload and help fill the gap of the many individuals in need of Behavioral Health Services. For the first time in the 44 year history of May Dugan, we were in a  position to apply for funding from the ADAMHS Board of Cuyahoga County and successfully secured a first time grant to help individuals who are uninsured and not eligible for Medicaid or other private insurances. We also appreciate the support we have received from the Reinberger Family Foundation, City of Cleveland Department of Community Development, Councilman Brian Cummins – Ward 14, Council for Economic Opportunities for Greater Cleveland and Councilman Joe Cimperman.

In addition to our success with CARF Accreditation, our Education & Resource Center has now been up and running for nearly 4 years. This past year we added a new component “Community Education,” that works with Trauma Informed individuals and helps them to overcome obstacles that have prevented them from moving forward. Dr. Sue Marasco has done a tremendous job at developing this critical program. MomsFirst continues to meet the needs of many parenting and pregnant teens. I am proud that the Community Health Workers serve as role models to ensure healthy pregnancies and to help these young women establish goals to be successful throughout their lives.

Our Food, Clothing and Produce Distribution program is always a treat to see in operation. Over fifty volunteers pitch in to prepare the day before and the day of to help coordinate and distribute basic needs to thousands of individuals each year. The volunteers from Stella Maris are incredibly dedicated. We have gone through some challenging times, but we are beginning to see the many rewards from all the hard work. We have many success stories to share and hope that you will continue to help support our programs and services.


We appreciate your support. Thank you


Rick A. Kemm, MNO
Executive Director



Click on the Link Below to View our 2014-2016 Strategic Plan! 


2014 to 2016 Strategic Plan




Rick A. Kemm, MNO
216-631-5800 ext 102