The May Dugan Multi-Service Center offers a number of important community programs and services. The Center is open thirteen hours per day (Monday through Friday) to provide maximum access to the community, and the services are available in Spanish and English. In addition to providing affordable tenancy to other community organizations, the Center offers public meeting space free of charge to local organizations. The facility is readily accessible by public transportation and is fully accessible to those experiencing physical challenges.

Comprehensive Case Management Program

Housing Assistance Program: assists families in obtaining decent, safe, and affordable housing and improving housing access and retention through case management, budgeting, referrals for furniture, furnishings, utility and rental referrals, and technical assistance to landlords.

Employment Services Program: provides job readiness services and employment referrals with a particular emphasis on those families receiving time-limited services through the Cuyahoga County Department of Job and Family Services and/or those with a criminal justice or substance abuse history.

Counseling Program: provides individual and family counseling without charge to low-income families and individuals who do not qualify for services through traditional mental health, health care, and/or other mainstream funding systems in the community.

COMMUNITY OUTREACH PROGRAM: addresses the needs of the community through outreach efforts that are designed to: identify community need, widely disseminate information regarding available services, and make referrals to address the specific needs (legal, medical, mental health, etc.) of individuals and families; services also include free notary service, assistance with forms, and other information support. The Center employs a Community Organizer who works with community members to identify emergent community needs and to form partnerships in order to efficiently and effectively address the needs of individuals, families, neighborhoods, and communities.

FOOD/NUTRITION PROGRAM: monthly food distribution in an effort to meet the nutritional needs of the families of the neighborhood, also provides educational services in the areas of healthy eating, disease identification and prevention, etc. and serves as an outreach function into the other programs and services of the agency.

HIV/AIDS PREVENTION PROGRAMS: HIV/AIDS classes are available through the case management initiative.

CLEVELAND ADOLESCENT MOMS FIRST INFANT MORTALITY REDUCTION & HELP ME GROW ENHANCED SERVICES PROGRAMS: are projects operated under contracts with the City of Cleveland and Cuyahoga County to provide outreach, case management, counseling, supportive and referral services that are designed to assure that pregnant and parenting teens and their families have the health care and social supports necessary to care for their children at the pre and post-natal stages of pregnancy, graduate from high school, and support themselves and their families.

HEALTHY FATHERS PROGRAM: assists fathers in recognizing and meeting the responsibilities of fatherhood through assistance in obtaining employment, job training and education, help in finding decent affordable housing, along with the development of skills, attitudes, and actions necessary for effective childrearing and family support.

FACES (Fathers are Caring, Encouraging, and Supportive) PROGRAM: The FACES Parenting Skills Program is designed to offer Assessment, Case Planning, Parenting Skills Education, Individualized Services, and a Fatherhood Action Plan for fathers who are seeking to regain custody of their children and/or play a helpful role in the growth, development, and support of their children.

COALITIONS AND COLLABORATIONS: In addition to providing direct assistance to individuals, families, and neighborhood communities, the Center also has a strong history of leadership in facilitating coalitions and collaborations of community agencies with the goal of developing strategies, practical solutions, action plans, and programs that are designed to address social policy and economic development issues that have significant impact on the community at large. The CenterÕs role in these associations and collaborations is the provision and coordination of case management services delivered under the supervision of a Program Manager/ LISW.

AIDS TASK FORCE:
The Task force provides information, referral, case management services and HIV Testing.

CUYAHOGA COUNTY ADULT PROBATION:
Supervision of adults on probation provided by the Court System.

CUYAHOGA COUNTY JUVENILE PROBATION:
Intensive supervision and counseling provided by the Juvenile Court System.

HISPANIC COUNSELING (CENTER FOR FAMILIES AND CHILDREN):
Counseling in Spanish for individuals and families focusing on such issues as depression, grief/loss, anxiety, chemical dependency and marital concerns.